Lloyd Burgess in

Lloyd Burgess

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Head of Customer Excellence at Veolia UK
📍 Chorley, England, United Kingdom

Lloyd is a senior manager and the Head of Customer Excellence at Veolia UK, specializing in enhancing customer service metrics like NPS in the electrical compliance and manufacturing industries. Colleagues describe him as diligent, professional, and supportive. He is also certified in PRINCE2 Foundation.

Outside of work, Lloyd is a dedicated professional who actively engages with his industry by attending conferences and networking with peers to foster a culture of continuous improvement. He expresses immense pride in his familys accomplishments, seamlessly connecting his personal and professional worlds.

He was recently proud to see one of his daughters businesses switch their commercial waste supplier to Veolia.

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Experience
11 Years
Current Role
Head of Customer Excellence
Job Level
Mid-senior
Location
Chorley, England, United Kingdom
Personality Overview

How Lloyd shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Lloyd cares about

Customer Experience (CX)
His entire career is focused on CX. He frequently attends industry events like the Customer Engagement Summit to stay current on trends and technologies.
Business Transformation
A key part of his previous senior roles, where he was responsible for leading digital transformation programs and improving the end-to-end customer journey.
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Career

Work history

3-2025
Head of Customer Excellence
Veolia UK
6-2022 - 2-2025
Head of Customer Experience & Business Transformation
phs Compliance
6-2022 - 2-2025
Head of Customer Experience & Business Transformation
phs Compliance
11-2020 - 6-2022
Customer Service Manager
phs Compliance
6-2016 - 7-2020
Head of Customer Services
Plumbs Ltd
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
1982 - 1985
Education details unavailable
Oakwood Park Grammar
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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