Lois Boateng in

Lois Boateng

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Contact Center Agent at eSAL
📍 Accra, Greater Accra Region, Ghana

Lois Boateng is a Contact Center Agent at eSAL, where she leverages her background in community development to enhance customer satisfaction. A graduate of the University for Development Studies, she applies project management skills to streamline operations. She continuously upskills, holding certifications in customer service and virtual assistance.

Driven by a passion for fostering growth, both in communities and customer relationships, Lois is dedicated to continuous learning. Her recent completion of the ALX Virtual Assistant program and a Get into Tech certificate highlights her proactive approach to professional development and acquiring new, relevant skills.

Unique fact: Lois holds a Bachelor of Arts in Integrated Community Development, applying principles of community growth to her customer service role.

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Experience
4 Years
Current Role
Contact Center Agent
Location
Accra, Greater Accra Region, Ghana
Personality Overview

How Lois shows up

Communication Style
Decision Approach
Work Preference

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Priorities

Topics Lois cares about

Customer Satisfaction
Her role as a Contact Center Agent and skills listed in her profile center on providing excellent customer service and ensuring customer satisfaction.
Community Development
She holds a Bachelor's degree in Integrated Community Development, a core theme from her education that she applies to her work.
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Career

Work history

8-2023
Contact Center Agent
eSAL
3-2023 - 7-2023
Bancassurance Life Planner
Enterprise Life
11-2021 - 9-2022
National service personnel
Ministry of local government decentralisation and rural development
In the press

Media appearances

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Education
9-2017 - 9-2021
Bachelor of Arts - BA
University for Development Studies
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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