Lotchen Hess in

Lotchen Hess

Evaluator · DISC type CSD
Customer Service, Tender & Contract Manager at Pfizer
📍 Santiago Metropolitan Area, Chile

Lotchen is a pharmaceutical industry leader at Pfizer, managing customer service, tenders, and contracts for the Andean cluster. Her extensive background includes leadership roles in supply chain, business intelligence, and new product launches at Sanofi. She holds a Masters degree in Innovation Management from Universidad Adolfo Ibáñez.

She is passionate about developing people and building high-performance, empowered teams. This is supported by her approach to leadership, which focuses on creating environments where her team can shine. Colleagues describe her as results-oriented, proactive, transparent, and a highly committed team player.

Lotchen is a certified Ontological Coach, reflecting a deep interest in transformative personal and professional development.

Read the full overview →
Experience
25 Years
Current Role
Customer Service, Tender & Contract Manager
Job Level
Middle
Location
Santiago Metropolitan Area, Chile
Personality Overview

How Lotchen shows up

Hard To Convince
Thorough Evaluator
Fast But Analytical

They have a unique set of diverse traits where they are decisive and methodical but can sometimes be extra cautious and skeptical They focus on the results, but can still be quite procedural and analytical about how to get there They are not very likely to become strong advocates of your product or service

Priorities

Topics Lotchen cares about

Team Empowerment
Actively promotes creating spaces for her team to shine and is passionate about building empowered, high-performance, cross-functional teams.
Pharma Commercial Operations
Manages the entire commercial process for a multi-country cluster, including order-to-cash, tenders, commercial agreements, and key account management.
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Career

Work history

12-2023
Customer Service, Tender & Contract Manager
Pfizer
10-2018 - 11-2023
Customer Service Manager
Pfizer
1-2016 - 12-2017
Business Excellence Manager
Sanofi
3-2014 - 1-2016
Project Management Officer
Sanofi
6-2011 - 2-2014
Supply Chain Manager
Sanofi
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
2022 - 2024
Master's degree
Universidad Adolfo Ibáñez
4-2016 - 1-2017
certificacion ACP 2016 Coach Ontologico
newfield Network
2003 Diplomado
Universidad de Chile
Social presence
in
Behavioral profile

DISC profile (public)

C

Calculativeness (C)

Calculativeness (C) reflects the degree to which a person is likely to be cautious, systematic and analytical. Those scoring high tend to emphasise quality and accuracy.

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