Lotchen Hess in

Lotchen Hess

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Customer Service, Tender & Contract Manager at Pfizer
📍 Santiago Metropolitan Area, Chile

Lotchen is a pharmaceutical industry leader at Pfizer, managing customer service, tenders, and contracts for the Andean cluster. Her extensive background includes leadership roles in supply chain, business intelligence, and new product launches at Sanofi. She holds a Masters degree in Innovation Management from Universidad Adolfo Ibáñez.

She is passionate about developing people and building high-performance, empowered teams. This is supported by her approach to leadership, which focuses on creating environments where her team can shine. Colleagues describe her as results-oriented, proactive, transparent, and a highly committed team player.

Lotchen is a certified Ontological Coach, reflecting a deep interest in transformative personal and professional development.

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Experience
25 Years
Current Role
Customer Service, Tender & Contract Manager
Job Level
Middle
Location
Santiago Metropolitan Area, Chile
Personality Overview

How Lotchen shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Lotchen cares about

Team Empowerment
Actively promotes creating spaces for her team to shine and is passionate about building empowered, high-performance, cross-functional teams.
Pharma Commercial Operations
Manages the entire commercial process for a multi-country cluster, including order-to-cash, tenders, commercial agreements, and key account management.
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Career

Work history

12-2023
Customer Service, Tender & Contract Manager
Pfizer
10-2018 - 11-2023
Customer Service Manager
Pfizer
1-2016 - 12-2017
Business Excellence Manager
Sanofi
3-2014 - 1-2016
Project Management Officer
Sanofi
6-2011 - 2-2014
Supply Chain Manager
Sanofi
In the press

Media appearances

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Education
2022 - 2024
Master's degree
Universidad Adolfo Ibáñez
4-2016 - 1-2017
certificacion ACP 2016 Coach Ontologico
newfield Network
2003 Diplomado
Universidad de Chile
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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