Luis Alicea in

Luis Alicea

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Lead IT Service Engineer at OCLC
📍 Columbus, Ohio Metropolitan Area, United States

Luis Alicea is a Lead IT Service Engineer at OCLC with over 25 years of experience in IT, specializing in Microsoft 365, Entra ID, and Intune. He is a people manager with a background from The Ohio State University. Colleagues frequently describe him as professional, supportive, and highly knowledgeable.

Outside of his technical roles, Luis is fluent in both English and Spanish. During college, he was a member of Alpha Psi Lambda, a Latino-interest fraternity. He actively engages with his professional network, often using his platform to help former colleagues find new career opportunities.

His peers consistently praise his customer-centric approach, wonderful attitude, and professionalism, calling him a valuable business partner.

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Experience
23 Years
Current Role
Lead IT Service Engineer
Job Level
Senior
Location
Columbus, Ohio Metropolitan Area, United States
Personality Overview

How Luis shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Luis cares about

Modern Device Management
His career highlights extensive experience in designing and deploying MDM and MAM solutions using Intune, Autopilot, and Conditional Access policies for large enterprises.
IT Infrastructure Migration
He has led complex projects involving data center consolidations, server virtualization, and migrations from older versions of Windows Server and Citrix.
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Career

Work history

7-2024
Lead IT Service Engineer
OCLC
6-2023 - 6-2024
IT Solutions Engineering Manager
Epiq
9-2018 - 6-2023
Regional Deskside Services Manager
Epiq
5-2017 - 9-2018
IT Manager
Epiq
12-2015 - 5-2017
Senior Windows Administrator
Epiq
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
9-1995 - 6-2000
B.S.
The Ohio State University
1991 - 1995
HS Degree
Hayfield Secondary School
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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