Luis Claudio Soares Muller in

Luis Claudio Soares Muller

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Sócio e Diretor de Serviços ao Aluno e as Operações at Cogna Educação
📍 Valinhos, São Paulo, Brazil

Luis Claudio is a dedicated director at Cogna Educação with 20 years of experience in Telecom and Education. He specializes in operational optimization using AI and has a strong background in finance and management from institutions like FGV and Universidade Candido Mendes. Colleagues describe him as innovative and results-focused.

He is a vocal advocate for diversity and inclusion in the workplace. Luis takes great pride in fostering an inclusive team environment, publicly celebrating the significant representation of professionals with disabilities within his departments at Cogna.

Unique fact: He led a project that used AI and operational research to optimize teacher workloads, achieving an annual efficiency saving of over 20%.

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Experience
21 Years
Current Role
Sócio e Diretor de Serviços ao Aluno e as Operações
Location
Valinhos, São Paulo, Brazil
Personality Overview

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Decision Approach
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Priorities

Topics Luis cares about

AI in Operations
He implemented an AI-driven model at Cogna to optimize teacher resource allocation, resulting in significant annual savings and efficiency gains.
Student Experience
His roles consistently focus on student services and digital experience, complemented by his specialized education in leading customer service transformation.
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Career

Work history

12-2024
Sócio e Diretor de Serviços ao Aluno e as Operações
Cogna Educação
2-2024 - 12-2024
Sócio e Diretor de Operações Acadêmicas e Serviços Digitais
Cogna Educação
4-2023 - 2-2024
Sócio e Diretor Operações, Planejamento e Governança de TI
Cogna Educação
10-2020 - 2-2024
Sócio e Diretor de Operações e Produtos Digitais
Cogna Educação
2-2019 - 10-2020
Gerente Sênior de Experiencia Digital, Comunicação e Atendimento ao Aluno
Cogna Educação
In the press

Media appearances

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Education
2017 - 2018
Liderando a Tranformação do Atendimento
FIA Business School
2011 - 2012
ISAE - Programa de Desenvolvimento em Finanças
FGV - Fundação Getulio Vargas
2008 - 2010
Mestrado
Universidade Candido Mendes
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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