Luis Matsuda in

Luis Matsuda

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Diretor de Customer Service – BU Saúde at Solistica
📍 Greater São Paulo Area, Brazil

Luis Matsuda is a supply chain executive with over 20 years of experience in integrated logistics for complex sectors like Health and Nutrition. He has a track record of managing large P&Ls, leading teams, and optimizing end-to-end logistics solutions. He is a graduate of the Universidade Estadual de Campinas.

He is passionate about sharing his professional experiences and insights, recently channeling this into a new project. He actively reflects on his career journey and contributes his knowledge to the broader business community, particularly on the topic of customer-centric service and strategy.

Unique fact: He recently contributed to a book on Customer Experience and Customer Success, sharing insights from his extensive logistics career.

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Experience
14 Years
Current Role
Diretor de Customer Service – BU Saúde
Location
Greater São Paulo Area, Brazil
Personality Overview

How Luis shows up

Communication Style
Decision Approach
Work Preference

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Priorities

Topics Luis cares about

Customer-Centric Logistics
His recent focus is on delivering what is right for the client. He held a Director of Customer Service role and contributed to a book on CX.
Supply Chain Strategy
He has over 20 years of experience managing transport, storage, and logistical planning, including redesigning distribution networks and implementing digital tracking tools.
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Career

Work history

9-2022 - 7-2025
Diretor de Customer Service – BU Saúde
Solistica
1-2021 - 8-2022
Diretor de Negócios – BU Nutrição
Solistica
2-2019 - 12-2020
Head de Planejamento de Transportes e Pricing – BU Saúde
Solistica
1-2016 - 1-2019
Head de Transportes – BU Saúde
AGV Health & Nutrition
9-2014 - 12-2015
Gerente de planejamento de transporte
AGV Logística SA
In the press

Media appearances

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Education
2001 - 2007
college
Universidade Estadual de Campinas
8-2024 - 7-2025
Pós-graduação Lato Sensu - Especialização
Pontifícia Universidade Católica de Campinas / Pontifícia Universidade Católica do Paraná
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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