Álvaro Palma in

Álvaro Palma

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Customer Experience Manager at Midea Carrier Chile
📍 Santiago, Santiago Metropolitan Region, Chile

Álvaro is an Electrical Engineer who has built a career focused on technical and regulatory compliance for electrical products. He has progressed from quality and environmental roles at Samsung and Midea Carrier to his current position as Customer Experience Manager at Midea Carrier Chile, leveraging his degree from Universidad de Santiago de Chile.

He recently earned the "Espíritu Midea Carrier Chile" award in 2024 for outstanding passion and collaboration. He also received a 2023 innovation award from Samsung, highlighting his contributions to problem-solving.

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Experience
11 Years
Current Role
Customer Experience Manager
Job Level
Middle
Location
Santiago, Santiago Metropolitan Region, Chile
Personality Overview

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Priorities

Topics Álvaro cares about

Customer Experience
His current role is Customer Experience Manager, and he holds a diploma in Customer Service and Experience from Pontificia Universidad Católica de Chile.
Product Quality & Compliance
Previously Head of Quality & Environment at Midea Carrier and held multiple product regulatory and certification roles at Samsung, focusing on safety and efficiency standards.
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Career

Work history

5-2025
Customer Experience Manager
Midea Carrier Chile
4-2024 - 6-2025
Head of Quality & Environment
Midea Carrier Chile
7-2022 - 6-2024
Environmental Compliance Supervisor
Samsung Electronics
3-2018 - 6-2024
Product Regulatory Assurance
Samsung Electronics
3-2014 - 3-2018
Product Certification Assistant
Samsung Electronics
In the press

Media appearances

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Education
2018 - 8-2023
Ingenieria Civil en Electricidad
Universidad de Santiago de Chile
2025
Diplomado en Servicio y Experiencia del Cliente
Pontificia Universidad Católica de Chile
2017 - 2017
UK English Course - High Level
Bournemouth University
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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