Lynette M. Aguilar

Captain
DISC Type : DS

Vice President, Customer Care at AT&T

Dallas, Texas, United States

Overview

Lynette M. Aguilar is the Vice President of Customer Care at AT&T, where she leads a global team of 10, 000 dedicated to customer experience transformation. An MBA graduate from St. Marys University, colleagues describe her as a dynamic leader with an amazing ability to build relationships and deliver consistent performance.

Deeply committed to her community, Lynette serves on the board of the Dallas Holocaust and Human Rights Museum. She is passionate about empowering women and people of color in the workplace and volunteers with her daughters Girl Scout troop. In her personal time, she enjoys reading, running, and traveling.

Her fierce determination is rooted in her heritage as a second-generation Mexican American and the granddaughter of a U. S. Army veteran.

Personality Overview

Long-Term Thinker

Planner & Achiever

Decisive But Calm

They might take some time to make their mind up but once they do, they don't change it easily.  Reading between the lines and seeing beyond your words comes naturally to them. They exhibit a rare combination of being result-oriented but patient at the same time.

Topics They Care About

Customer Experience Strategy
Her career at AT&T has consistently focused on transforming customer-centric operations, from founding an advocacy team to her current role overseeing 100 million customers.
Diversity in Tech
As an executive sponsor for the Hispanic Technology Executive Council (HITEC) and a multi-year HITEC 100 awardee, she actively works to empower women and people of color.
Bridging Digital Divide
She leads AT&T's "Connected Learning" initiatives, a personal passion focused on providing internet access, computers, and digital literacy resources to underserved communities.

Media Appearances

Lynette Aguilar's Upbringing Inspires Service at AT&T. Featured in Hispanic Executive

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Conozca a Lynette Aguilar, vicepresidenta y gerente general de AT&T, para el Norte de Texas. Featured in Dallas News

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AT&T Unveils First & Only Customer‑First Promise Across Both Wireless & Fiber Networks; Plus, Customer Care & Deals. Featured in PR Newswire

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Work History

6-2025
Vice President, Customer Care at AT&T
1-2025
Member, Board of Directors & Finance Committee at Dallas Holocaust and Human Rights Museum
7-2024
Member, Board of Directors & Student Voice Advisor at Ignite MindShift
2-2022
Board Readiness Program at HITEC
3-2021
Fellow, Emerging Executive Program at HITEC

Education

2003 - 2005
Master of Business Administration - MBA from St. Mary's University
1999 - 2003
Bachelor of Business Administration - BBA from St. Mary's University

More Information

Social Presence :

Prographics :

Exp : 19 Location : Dallas, Texas, United States Job Level : Senior Designation : Vice President, Customer Care at AT&T
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Insights For Selling To Lynette M.

During A Call Or A Meeting

DO's

  • Let them know of potential risks but suggest mitigation methods alongside
  • Come across as a trustworthy professional and be respectful, they usually know their game
  • During followups, use phone or text if needed, they should be fine

DONT's

  • Avoid putting conscious effort into relationship-building
  • Don't go over them unless you are left with no other option
  • Don't focus too much on mutual contacts or bother about other stakeholders, focus on them

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Lynette M. is

  • Strong proof of impact and their conviction will matter the most, but they wouldn't want to act unilaterally either
  • Will you ever get a clear answer from Lynette M.

  • They will say no if they are not convinced but you will have to prompt them.

Insights For Deal Planning

    How fast (or slow) will Lynette M. move?

  • They will want to understand things well but can move fast once they have a clear picture.
  • Can Lynette M. take some risk or not?

  • They have good risk tolerance but are likely to think it through once or twice.

You And Lynette M.

Personality Compatibility


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