María Fernanda Rodríguez Torres in

María Fernanda Rodríguez Torres

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Dueña de Tienda Joyas Gloss Crystal Drugstore at JOYAS GLOSS CRYSTAL
📍 Santiago, Santiago Metropolitan Region, Chile

María Fernanda is a Commercial Engineer with over 17 years of experience in customer experience and operations. After a long corporate career leading large teams at companies like Provida AFP, she recently became the owner of the jewelry boutique Joyas Gloss Crystal. People who have worked with her describe her as an "excellent leader" with "great human warmth".

Driven by a passion for entrepreneurship, she transitioned from the corporate world to build her own brand. Her store focuses on high-quality, Chilean-made jewelry, aiming to help women express their unique style. She is a continuous learner, having recently completed certifications in Generative AI for business.

After managing teams of over 150 people in corporate roles, she pivoted to become a small business owner in the retail jewelry industry.

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Experience
16 Years
Current Role
Dueña de Tienda Joyas Gloss Crystal Drugstore
Location
Santiago, Santiago Metropolitan Region, Chile
Personality Overview

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Communication Style
Decision Approach
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Priorities

Topics María cares about

Customer Experience Strategy
Her 17-year career was focused on designing and implementing strategies to improve customer experience, operations, and key metrics like NPS.
Female Entrepreneurship
After a long corporate career, she made the significant decision to leave and start her own business, Joyas Gloss Crystal, to build something of her own.
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Career

Work history

6-2026
Dueña de Tienda Joyas Gloss Crystal Drugstore
JOYAS GLOSS CRYSTAL
8-2022 - 3-2026
Subgerente de Servicio al Cliente
Provida AFP
3-2020 - 8-2022
Subgerente de Experiencia Cliente
Provida AFP
9-2018 - 2-2020
Jefe de Desarrollo de Canales
Provida AFP
11-2014 - 8-2018
Jefe de experiencia de cliente en sucursales
Provida AFP
In the press

Media appearances

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Education
2003 - 2008
Ingeniero Comercial Mención Administración de Empresas
Pontificia Universidad Católica de Chile
2018 - 2018
Diolomado en marketing estratégico y rentabilización de clientes
Universidad de Chile
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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