Marc Haine in

Marc Haine

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CEO & Founder | Speaker Curation Specialist at Elite Headline Speakers
📍 Greater Edmonton Metropolitan Area, Canada

Marc Haine is a Customer and Employee Experience Strategist with over 35 years in the hospitality industry. As an author, keynote speaker, and founder of Elite Headline Speakers, he helps leaders create exceptional experiences. People who have worked with him often call him generous, impactful, engaging, helpful, caring, and insightful.

Outside of his professional roles, Marc is a passionate community leader, co-founding several non-profits and serving on the national board of the Canadian Association of Professional Speakers. He enjoys making pizza, baking sourdough, and occasionally performing on comedy stages near his home in Devon, Alberta.

Unique fact: Marc uses the lessons of live theatre to help businesses script and stage "jaw-dropping" customer experiences, a framework detailed in his book, "Lights! Camera! Action!"

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Experience
18 Years
Current Role
CEO & Founder | Speaker Curation Specialist
Job Level
Leadership
Location
Greater Edmonton Metropolitan Area, Canada
Personality Overview

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Priorities

Topics Marc cares about

Customer Experience Design
His entire career is dedicated to helping organizations design and deliver memorable, 'jaw-dropping' customer and employee experiences, often using a live theatre analogy.
Leadership Through Kindness
Advocates for a leadership style rooted in love, kindness, and compassion, believing it is the key to transforming customer service into genuine service.
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Career

Work history

6-2025
CEO & Founder | Speaker Curation Specialist
Elite Headline Speakers
9-2024 - 11-2025
Lead Coach
The Wealthy Speaker School
4-2015 - 1-2017
Economic Development Officer
Town of Devon
7-2012 - 4-2014
General Manager
Drayton Valley Hotel
7-2010
Customer Experience Strategist | Keynote Speaker | Author | Facilitator | Actor | Closet Comedian
Marc Haine (Essential Hospitality Solutions Inc)
In the press

Media appearances

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Education
2017 - 2022
Bachelor's degree
University of Calgary
2019 - 2019
Audio Production and Radio Fundamentals
NAIT (Northern Alberta Institute of Technology)
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

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