Marcia Trujillo Tello in

Marcia Trujillo Tello

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Gerente Contac Center Normalización y Recuperación at Banco Caja Social
📍 Colombia

Marcia Trujillo Tello is a Contact Center Manager at Banco Caja Social with extensive experience in portfolio recovery and collections. A Public Accountant with a specialization in Marketing Management, she is also a certified Scrum Master and Executive Coach, blending financial acumen with agile, people-centric leadership.

Her unique combination of certifications in both Executive Coaching and as a Scrum Master highlights a focus on agile management and high-performance team development.

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Experience
14 Years
Current Role
Gerente Contac Center Normalización y Recuperación
Location
Colombia
Personality Overview

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Communication Style
Decision Approach
Work Preference

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Priorities

Topics Marcia cares about

Team Performance
Holds a certification in "Coaching Ejecutivo y Alineación Equipos de Alto Desempeño, " showing a commitment to developing and leading high-functioning teams.
Agile Methodologies
Is a certified Scrum Master (SMPC), demonstrating an interest in applying agile frameworks to improve processes and team efficiency in a banking environment.
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Career

Work history

8-2024
Gerente Contac Center Normalización y Recuperación
Banco Caja Social
10-2021 - 8-2024
Gerente Gestión Interna de Cartera
Banco Caja Social
6-2011 - 10-2021
Gerente Soporte Cobranzas
Banco Caja Social
In the press

Media appearances

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Education
Certificación Coaching Ejecutivo y Alineación Equipos de Alto Desempeño
Exponencial
Contador Publico con Especialización en Gerencia de Mercadeo
Universidad Jorge Tadeo Lozano
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

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