Marinara Blei in

Marinara Blei

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Lider de Projetos CRC at Volkswagen Group Services - South America
📍 Mogi das Cruzes, São Paulo, Brazil

Marinara is an operations leader with over 12 years of experience in CX management for B2B and B2C environments at companies like Volkswagen and Teleperformance. She specializes in optimizing performance through data-driven strategies and holds a degree in Psychology from Centro Universitário Braz Cubas. Colleagues describe her as inspiring, strategic, and results-oriented.

Originally from Santos, she moved to São Paulo to advance her career. During her studies, she demonstrated a passion for social causes by leading projects and fundraising events for local charities. This experience highlights her commitment to community engagement outside of her professional life.

Unique fact: She began her career as a customer service operator and has since progressed to leading large-scale operations with a focus on strategy and technology.

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Experience
13 Years
Current Role
Lider de Projetos CRC
Location
Mogi das Cruzes, São Paulo, Brazil
Personality Overview

How Marinara shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Marinara cares about

CX Excellence
Her career focuses on improving customer experience metrics like CSAT and NPS. She holds multiple certifications related to customer service and reputation management on platforms like Reclame AQUI.
Developing Talent
She writes about believing in and developing employees who others might overlook, emphasizing the importance of giving people a chance to grow.
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Career

Work history

8-2025
Lider de Projetos CRC
Volkswagen Group Services - South America
12-2024 - 8-2025
Coordenadora de operações
Teleperformance
2-2022 - 12-2024
Coordenadora CX
Neobpo
1-2017 - 2-2022
Supervisor de operações
Neobpo
1-2013 - 1-2017
Supervisor de operações
TIVIT
In the press

Media appearances

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Education
1-2024 - 12-2028
Bacharelado
Centro Universitário Braz Cubas
1-2014 - 12-2019
Bacharelado
Escola Superior de Administração, Marketing e Comunicação
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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