Mark Bigault in

Mark Bigault

Observer · DISC type ic
Head of Customer Experience at Atlanta Journal-Constitution
📍 Atlanta, Georgia, United States

Mark is a product lead at Max, focusing on partnerships. With a background in law and journalism from the University of Exeter, he has extensive experience in product management at major media companies like CNN and Warner Bros. Discovery. Colleagues describe him as a solid, grounded, and empathetic leader with a sharp eye for production.

Based in Atlanta for several years, Mark has engaged with the local tech community, previously promoting events like the Product404 summit. His background includes a postgraduate diploma in magazine journalism, suggesting a foundational passion for media and content creation before his career in technology and product development.

His product work on the CNN Voter Guide received an Honorable Mention in Fast Companys World Changing Ideas 2021.

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Experience
16 Years
Current Role
Head of Customer Experience
Job Level
Mid-senior
Location
Atlanta, Georgia, United States
Personality Overview

How Mark shows up

Curious
Example Seeker
Assertive

They can sound friendly and charming but can quickly change gears to become inquisitive and probing. They ask a lot of questions and rely heavily on information and collaterals. They are generally good communicators and can be hard to convince.

Priorities

Topics Mark cares about

Strategic Partnerships
Currently leads partnership product strategy at Max. He has experience negotiating complex, third-party business models to create profitable and user-friendly products.
Customer Experience
Previously Head of Customer Experience at the Atlanta Journal-Constitution, he focuses on creating products that combine simplicity with business results.
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Career

Work history

4-2025
Head of Customer Experience
Atlanta Journal-Constitution
4-2022
Director of Product Management
Warner Bros. Discovery
11-2021 - 4-2022
Director of Product Management
CNN
1-2021 - 12-2021
Senior Staff Product Manager
CNN
8-2016 - 12-2020
Senior Product Manager
CNN
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
2000 - 2003
Law and English
University of Exeter
2005 - 2005
Post graduate diploma in magazine journalism
PMA
Social presence
in
Behavioral profile

DISC profile (public)

i

Influence (I)

Influence (I) reflects the degree to which a person prefers to work by influencing or persuading others. Those scoring high tend to be people oriented, motivated by social recognition and building relationships.

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