Mark Penfold in

Mark Penfold

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Senior Manager, Customer Success at HubSpot
📍 Greater Montreal Metropolitan Area, Canada

Mark is a data-driven customer success leader at HubSpot Canada with a background in driving operational excellence and strategic growth. He holds an MBA and is recognized for developing high-performing teams. Colleagues describe him as an empathetic, supportive, and analytical leader with strong judgment and an impeccable work ethic.

Before his career in tech, he was a Location Director for a major cinema, holding P&L responsibility and managing a team of 90.

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Experience
14 Years
Current Role
Senior Manager, Customer Success
Job Level
Middle
Location
Greater Montreal Metropolitan Area, Canada
Personality Overview

How Mark shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Mark cares about

Customer Success
Focuses on enhancing the customer experience through automation and clear accountability to reduce churn and drive long-term value for SMB and Mid-Market clients.
Empathetic Leadership
Praised for creating an environment where team members feel heard and trusted, consistently recognized for his people management, coaching, and mentorship skills.
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Career

Work history

10-2024
Senior Manager, Customer Success
HubSpot
3-2022 - 10-2024
Manager of Customer Success, Canada
HubSpot
2-2021 - 3-2022
Director, Customer Operations
AutoServe1
7-2019 - 2-2021
Manager, Customer Success
AutoServe1
4-2011 - 5-2018
Location Director
HOYTS Entertainment
In the press

Media appearances

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Education
10-2020 - 10-2022
Master of Business Administration - MBA
Australian Institute of Business
7-2021 - 2-2022
Graduate Diploma
Australian Institute of Business
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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