Mark Portnoy in

Mark Portnoy

Login to view DISC.
VP Customer Success and Delivery at Tech Mahindra
📍 Plano, Texas, United States

Mark Portnoy is a global executive with over 20 years of experience in telecommunications and technology, specializing in AI-driven transformation and operational excellence. He manages P&L portfolios exceeding $250M for top-tier clients like AT&T and Verizon. He holds a Master of Engineering from Emperor Alexander I St. Petersburg State Transport University.

While at Ericsson, he successfully closed the first-ever BSS Digital Transformation contract in the EMEA region.

Read the full overview →
Experience
15 Years
Current Role
VP Customer Success and Delivery
Job Level
Senior
Location
Plano, Texas, United States
Personality Overview

How Mark shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

Login to view personality overview.
Priorities

Topics Mark cares about

AI-Driven Transformation
He has a strong record of deploying AIOps and predictive analytics to boost efficiency, cut resolution times by 30%, and reduce operational expenses by 15%.
Customer Success
A core focus of his leadership is building world-class customer success models, achieving 96% customer satisfaction and improving retention by 20% in previous roles.
+5 more topics Login to view topics
Career

Work history

2-2023
VP Customer Success and Delivery
Tech Mahindra
4-2021 - 3-2023
Head Global Support and Cloud Operations
Synamedia
1-2019 - 4-2021
VP MediaKind Operations and Support
MediaKind
2-2018 - 1-2019
Business Development Executive
Dallas/Fort Worth Area
9-2014 - 8-2017
VP Sales
Ericsson
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
1985 - 1992
Master of Engineering
Emperor Alexander I St. Petersburg State Transport University
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

Login to view DISC.

Other Tech Mahindra Employees

Explore more public profiles from related professionals.

Alok Bhat
Alok Bhat
Client Partner
Tech Mahindra
 Manoj Kumar Nagarajan
Manoj Kumar Nagarajan
Vice President and Business Head, Healthcare & Lifesciences Engineering
Tech Mahindra
 Bala Damarla
Bala Damarla
Associate Vice President
Tech Mahindra

More profiles

Discover additional public profiles from our index.

Rajesh Kathuria
Rajesh Kathuria
AVP & Regional Head Americas
Tech Mahindra
 Susie Bateman
Susie Bateman
IBMi Tech Lead
Tech Mahindra
 Adi Barrela
Adi Barrela
Client Partner
Tech Mahindra
 Karmaresh Patel
Karmaresh Patel
Client Success, Business Expansion & Strategic Growth, Hi-Tech & Semicon
Tech Mahindra
Unlock the full playbookSee exactly how to sell to Mark. Free, 10 seconds.