Markus Best in

Markus Best

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Managing Director | Head of Business Management & Operations at NORD/LB
📍 Greater Hamburg Area, Germany

Markus is an operations and transformation executive with over 20 years of international leadership experience. He specializes in driving large-scale business, operating model, and technology transformations within regulated financial institutions. He holds a Masters degree from ESCP.

He has a track record of building and leading high-performing operations organizations of over 300 professionals to deliver operational excellence and sustainable business outcomes.

He previously served as CEO of PAYCY, a FinTech focused on Request-to-Pay (RTP) solutions.

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Experience
22 Years
Current Role
Managing Director | Head of Business Management & Operations
Job Level
Mid-senior
Location
Greater Hamburg Area, Germany
Personality Overview

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Communication Style
Decision Approach
Work Preference

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Priorities

Topics Markus cares about

Business Transformation
Has 20+ years of experience leading large-scale transformations in financial institutions across Europe, North America, and the Middle East.
Request-to-Pay (RTP)
As the former CEO of FinTech company PAYCY, he led the launch of a Request-to-Pay platform and presented on the topic at industry events.
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Career

Work history

7-2025
Managing Director | Head of Business Management & Operations
NORD/LB
11-2024 - 3-2025
Managing Director | Group Head of Operations
Quintet Private Bank
2-2023 - 4-2024
Managing Director | CEO (Geschäftsführer)
PAYCY
1-2019 - 6-2022
Managing Director | Global Head of Operations
Hamburg Commercial Bank
10-2017 - 12-2018
Program Management | Integration & Operational Transformation Südwestbank
BAWAG P.S.K.
In the press

Media appearances

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Education
1999 - 2002
Masters
ESCP
1996 - 1999
BSc
Universität des Saarlandes
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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