Martin Buchholtz in

Martin Buchholtz

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Head of Vienna Hub Experience at Austrian Airlines
📍 Germany

Martin Buchholtz is the Head of Vienna Hub Experience at Austrian Airlines, focusing on optimizing the end-to-end customer journey on the ground. His background at LSG Group involved leading global product innovation and implementing new business models, like ghost kitchens. He holds a Bachelor of Arts from Baden-Wuerttemberg Cooperative State University.

Outside of aviation, Martin is an entrepreneurial founder with a passion for bringing people together. He started "Harte Liebe, " a community to foster intercultural exchange and support local businesses through unique food and wine events. He is passionate about creating unforgettable experiences that make people "jump with joy. "

He once rebuilt a café into a pop-up wine bar to support local businesses during the pandemic.

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Experience
14 Years
Current Role
Head of Vienna Hub Experience
Job Level
Mid-senior
Location
Germany
Personality Overview

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Priorities

Topics Martin cares about

Holistic Customer Experience
His current role is dedicated to creating and optimizing a seamless customer experience for Austrian Airlines at its Vienna hub, from check-in to boarding.
Service Innovation
He believes innovation means surprising customers with new products and services to stay competitive, a focus of his previous role at LSG Group.
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Career

Work history

4-2025
Head of Vienna Hub Experience
Austrian Airlines
7-2014
Founder & CEO of Harte Liebe
Harte Liebe
5-2021 - 4-2025
Head of New Business Model Implementation (Ghost Kitchens)
LSG Group
11-2017 - 5-2021
Head of Global Product & Service Innovation and Research
LSG Group
5-2013 - 11-2017
Business Analyst
LSG Group
In the press

Media appearances

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Education
2007 - 2010
Bachelor of Arts - BA
Baden-Wuerttemberg Cooperative State University (DHBW)
2004 - 2007
Apprenticeship [Ausbildung]
Henkel AG & Co. KGaA
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

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