Martin Gravel in

Martin Gravel

Login to view DISC.
Director CX Transformations - Infinity at Avaya
📍 Greater Tampa Bay Area, United States

Martin Gravel is the Director of CX Transformations at Avaya, where he leverages over 25 years of experience to help enterprise leaders modernize customer engagement. He specializes in aligning AI, automation, and contact center technology with measurable business outcomes. Colleagues have described him as an outstanding businessman and excellent leader.

He has been recognized for top sales performance by earning membership in the Presidents Club in both 2021 and 2022.

Read the full overview →
Experience
17 Years
Current Role
Director CX Transformations - Infinity
Job Level
Mid-senior
Location
Greater Tampa Bay Area, United States
Personality Overview

How Martin shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

Login to view personality overview.
Priorities

Topics Martin cares about

CX Transformation
His entire career and current role are focused on partnering with business and technology leaders to modernize customer experience and drive business value.
Agentic AI
He actively shares content on the growing importance of agentic AI for companies managing customer data across multiple, disconnected systems.
+4 more topics Login to view topics
Career

Work history

5-2026
Director CX Transformations - Infinity
Avaya
1-2024 - 5-2026
Retirement
Career Break
2-2021 - 1-2024
Senior Director, Enterprise Sales
Alvaria, Inc.
1-2019 - 2-2021
Senior Business Development Executive
Conduent
7-2008 - 6-2018
Director of Sales
ADP
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
Education details unavailable
Georgia College & State University
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

Login to view DISC.

Other Avaya Employees

Explore more public profiles from related professionals.

Carlos Muñoz
Carlos Muñoz
Senior Director of Solutions Consulting, Americas
Avaya
 Bob Camel
Bob Camel
Senior Marketing Manager - Enterprise Cloud and Managed Services
Avaya

More profiles

Discover additional public profiles from our index.

Jeyson Araujo
Jeyson Araujo
Chief Financial and Operating Officer
Pacific Shore Stones
 Vanessa Fenwick
Vanessa Fenwick
Director Of Marketing And Product Development
IOWA BEAUTY AND BARBER SUPPLY, INCORPORATED, Vieso haircare
 Chifu Chen
Chifu Chen
International Partnership Senior Manager, Business Development & Strategic Partnerships Dep.
Market America Worldwide SHOP.COM
GL
Greg Lamberson
Chief Operating Officer
Frontier Energy, LLC
Unlock the full playbookSee exactly how to sell to Martin. Free, 10 seconds.