Mary Beth Gillum
V.P., Customer Service Center at Boone County Bank
📍 Columbia, Missouri, United States
Mary Beth Gillum is the Senior Vice President and Director of the Customer Service Center at Central Bank, where she leads operations for a multi-state network handling over 3, 000 daily interactions. She is focused on modernizing processes and providing "legendary service. " She holds a Bachelors in Business Administration from Columbia College.
She championed the replacement of manual processes with an AI platform to streamline call handling, enhance quality assurance, and improve agent performance across the company.
Read the full overview →Experience
18 Years
Current Role
V.P., Customer Service Center
Job Level
Senior
Location
Columbia, Missouri, United States
Personality Overview
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Priorities
Topics Mary cares about
Customer Experience
Emphasizes the importance of providing "legendary service" while maintaining the local feel of a community bank.
Contact Center AI
Spearheaded the adoption of AI to analyze customer interactions, automate quality assurance, and gain insights from call data.
Career
Work history
12-2007
V.P., Customer Service Center
Boone County Bank
Vice President
Central Bank
In the press
Media appearances
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Education
BS
Columbia College
Social presence
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