Matt Bielak in

Matt Bielak

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Vice President of Customer Operations at Keyfactor
📍 Norfolk, Massachusetts, United States

Professional overview including current role context, leadership scope, domain focus, and career trajectory to help you understand background relevance before outreach.

Key behavioral and communication insights including interaction style, decision-making tendencies, and motivation drivers to tailor messaging and personalize conversations.

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Experience
9 Years
Current Role
Vice President of Customer Operations
Job Level
Senior
Location
Norfolk, Massachusetts, United States
Personality Overview

How Matt shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Matt cares about

Strategic Priorities
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Career

Work history

10-2025
Vice President of Customer Operations
Keyfactor
12-2023
Vice President of Digital Customer Experiences
Semrush
8-2021 - 1-2022
Sr Manager, Global Support Operations
Qlik
7-2020 - 8-2021
Customer Success Operations/ Senior Customer Success Manager
TrueMotion
10-2018 - 7-2020
Sr Manager - Customer Success Service Owner
PTC
In the press

Media appearances

Media appearances and press coverage highlighting public visibility and thought leadership.
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Education
2004 - 2008
B.S.
Wentworth Institute of Technology
1993 - 1997
BS
Plymouth State University
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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