Matt Montgomery is the Director of Product Management for CRM at Advance Auto Parts, where he leads the development and execution of the companys CRM product roadmap. A graduate of Virginia Techs Pamplin College of Business, he has a proven history of leveraging Salesforce platforms to enhance operational effectiveness and customer experience.
He delivered $12M in annualized savings by streamlining vendor processes and implemented a Salesforce AI chatbot that deflected 27% of customer interactions.
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