Matt Montgomery in

Matt Montgomery

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Director, Product Management CRM at Advance Auto Parts
📍 Greater Roanoke Area, United States

Matt Montgomery is the Director of Product Management for CRM at Advance Auto Parts, where he leads the development and execution of the companys CRM product roadmap. A graduate of Virginia Techs Pamplin College of Business, he has a proven history of leveraging Salesforce platforms to enhance operational effectiveness and customer experience.

He delivered $12M in annualized savings by streamlining vendor processes and implemented a Salesforce AI chatbot that deflected 27% of customer interactions.

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Experience
15 Years
Current Role
Director, Product Management CRM
Job Level
Mid-senior
Location
Greater Roanoke Area, United States
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Priorities

Topics Matt cares about

CRM Strategy
He is responsible for the development and execution of the Sales & Service CRM product roadmap for Advance Auto Parts.
Salesforce Platforms
Led initiatives to transform customer service and supply chain Salesforce platforms, which resulted in significant annualized savings and improved efficiency.
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Career

Work history

8-2023
Director, Product Management CRM
Advance Auto Parts
3-2020 - 8-2023
Director IT Product Manager
Advance Auto Parts
4-2016 - 4-2019
Manager Retail Customer Experience
Advance Auto Parts
3-2015 - 4-2016
2nd Level Retail Support Supervisor
Advance Auto Parts
11-2013 - 3-2015
Customer Care Supervisor
Advance Auto Parts
In the press

Media appearances

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Education
Bachelor's of Science in Business
Virginia Tech - Pamplin College of Business
Social presence
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Behavioral profile

DISC profile (public)

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