Matt Rosenthal in

Matt Rosenthal

Critic · DISC type C
Customer Success - AI Governance at Monitaur
📍 Greater Boston, United States

Matt is a Customer Success leader at Monitaur, specializing in AI Governance. With over 12 years in SaaS, he excels at building high-impact partnerships and driving growth, retention, and expansion. He holds a certification in Generative AI and studied European History at the University of Vermont.

Outside of his direct professional scope, Matt has a distinct intellectual interest in European History and Holocaust Studies, a focus from his university education. His recent professional discussions also show a curiosity for the future of work, focusing on how workspaces are evolving to blend productivity and collaboration.

Unique fact: As a founding director, he single-handedly built a new markets book of business from $0 to over $1M ARR in less than six months.

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Current Role
Customer Success - AI Governance
Job Level
Middle
Location
Greater Boston, United States
Personality Overview

How Matt shows up

Information Seeker
Critic
Objective Thinker

Unless the value is proven by data, they are unlikely to value fancy features. It is very likely that they will negotiate pricing or other important terms. They enjoy working alone and do not rely on others very often.

Priorities

Topics Matt cares about

AI Governance
His current role at Monitaur is focused on making AI governance actionable for companies, moving the technology forward responsibly.
Customer Retention
A core theme of his career, having achieved 118% Net Revenue Retention and 96% Gross Revenue Retention in a previous role by architecting renewal strategies.
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Career

Work history

1-2026
Customer Success - AI Governance
Monitaur
Sr. Customer Success Manager (Expansion & Retention)
Robin
Founding Sr. Client Engagement Manager (Expansion & Retention)
Uptycs
Sr. Account Director (Expansion & Retention)
Pluralsight
Founding Sr. Account Director (MA) (Expansion & Retention)
RenoRun
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
European History & Holocaust Studies
University of Vermont
Education details unavailable
Lawrence Academy
Social presence
in
Behavioral profile

DISC profile (public)

C

Calculativeness (C)

Calculativeness (C) reflects the degree to which a person is likely to be cautious, systematic and analytical. Those scoring high tend to emphasise quality and accuracy.

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