Matt Rosenthal in

Matt Rosenthal

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Customer Success - AI Governance at Monitaur
📍 Greater Boston, United States

Matt is a Customer Success leader at Monitaur, specializing in AI Governance. With over 12 years in SaaS, he excels at building high-impact partnerships and driving growth, retention, and expansion. He holds a certification in Generative AI and studied European History at the University of Vermont.

Outside of his direct professional scope, Matt has a distinct intellectual interest in European History and Holocaust Studies, a focus from his university education. His recent professional discussions also show a curiosity for the future of work, focusing on how workspaces are evolving to blend productivity and collaboration.

Unique fact: As a founding director, he single-handedly built a new markets book of business from $0 to over $1M ARR in less than six months.

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Current Role
Customer Success - AI Governance
Job Level
Middle
Location
Greater Boston, United States
Personality Overview

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Communication Style
Decision Approach
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Priorities

Topics Matt cares about

AI Governance
His current role at Monitaur is focused on making AI governance actionable for companies, moving the technology forward responsibly.
Customer Retention
A core theme of his career, having achieved 118% Net Revenue Retention and 96% Gross Revenue Retention in a previous role by architecting renewal strategies.
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Career

Work history

1-2026
Customer Success - AI Governance
Monitaur
Sr. Customer Success Manager (Expansion & Retention)
Robin
Founding Sr. Client Engagement Manager (Expansion & Retention)
Uptycs
Sr. Account Director (Expansion & Retention)
Pluralsight
Founding Sr. Account Director (MA) (Expansion & Retention)
RenoRun
In the press

Media appearances

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Education
European History & Holocaust Studies
University of Vermont
Education details unavailable
Lawrence Academy
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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