Matt Rosenthal

Critic
DISC Type : C

Customer Success - AI Governance at Monitaur

Greater Boston, United States

Overview

Matt is a Customer Success leader at Monitaur, specializing in AI Governance. With over 12 years in SaaS, he excels at building high-impact partnerships and driving growth, retention, and expansion. He holds a certification in Generative AI and studied European History at the University of Vermont.

Outside of his direct professional scope, Matt has a distinct intellectual interest in European History and Holocaust Studies, a focus from his university education. His recent professional discussions also show a curiosity for the future of work, focusing on how workspaces are evolving to blend productivity and collaboration.

Unique fact: As a founding director, he single-handedly built a new markets book of business from $0 to over $1M ARR in less than six months.

Personality Overview

Information Seeker

Critic

Objective Thinker

Unless the value is proven by data, they are unlikely to value fancy features.  It is very likely that they will negotiate pricing or other important terms. They enjoy working alone and do not rely on others very often.

Topics They Care About

AI Governance
His current role at Monitaur is focused on making AI governance actionable for companies, moving the technology forward responsibly.
Customer Retention
A core theme of his career, having achieved 118% Net Revenue Retention and 96% Gross Revenue Retention in a previous role by architecting renewal strategies.
Hybrid Workplaces
He has shared thoughts on how the office is evolving to blend productivity, well-being, and the value of in-person collaboration.

Media Appearances

Matt has no verified media appearances

Work History

1-2026
Customer Success - AI Governance at Monitaur
Sr. Customer Success Manager (Expansion & Retention) at Robin
Founding Sr. Client Engagement Manager (Expansion & Retention) at Uptycs
Sr. Account Director (Expansion & Retention) at Pluralsight
Founding Sr. Account Director (MA) (Expansion & Retention) at RenoRun

Education

European History & Holocaust Studies from University of Vermont
Education details unavailable from Lawrence Academy

More Information

Social Presence :

Prographics :

Exp : N/A Location : Greater Boston, United States Job Level : Middle Designation : Customer Success - AI Governance at Monitaur
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Insights For Selling To Matt

During A Call Or A Meeting

DO's

  • Keep some extra margin while sharing pricing, they are likely to negotiate later
  • Be formal and objective, they will appreciate it more
  • Use phrases like ‘expect X% improvement’, ‘data clearly shows’ etc.

DONT's

  • Don’t try too hard to build a relationship with them
  • Do not use very emotional or colorful language
  • Avoid phrases like ‘trust me’, ‘others just love’ etc.

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Matt is

  • Strong evidence of ROI, effective pricing, and proven data points matter the most to them.
  • Will you ever get a clear answer from Matt

  • It is not very hard for them to say no if they are not convinced about the decision.

Insights For Deal Planning

    How fast (or slow) will Matt move?

  • Their decision-making is neither very fast nor very slow, they are somewhere in between.
  • Can Matt take some risk or not?

  • They can take risks if their analysis shows that it would be worth it.

You And Matt

Personality Compatibility


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