Matthew Gracey in

Matthew Gracey

Captain · DISC type SD
Director of Customer Experience at Oats Overnight
📍 Gilbert, Arizona, United States

Professional overview including current role context, leadership scope, domain focus, and career trajectory to help you understand background relevance before outreach.

Key behavioral and communication insights including interaction style, decision-making tendencies, and motivation drivers to tailor messaging and personalize conversations.

Business priorities, areas of interest, and practical outreach recommendations that can improve conversion quality for this professional.

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Experience
15 Years
Current Role
Director of Customer Experience
Job Level
Mid-senior
Location
Gilbert, Arizona, United States
Personality Overview

How Matthew shows up

Planner & Achiever
Long-Term Thinker
Consummate Professional

Reading between the lines and seeing beyond your words comes naturally to them. They might take some time to make their mind up but once they do, they don't change it easily. They are very professional in their approach and can weigh multiple perspectives together.

Priorities

Topics Matthew cares about

Strategic Priorities
Topic insights and context to help personalize outreach and discovery conversations.
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Career

Work history

4-2024
Director of Customer Experience
Oats Overnight
1-2022 - 4-2024
Director of Customer Support
Qwick
7-2020 - 1-2022
Senior Manager Course Operations
Varsity Tutors
2-2018 - 7-2020
Senior Customer Service Manager
Varsity Tutors
2-2017 - 2-2018
Client Service Manager
Varsity Tutors
In the press

Media appearances

Media appearances and press coverage highlighting public visibility and thought leadership.
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Education
2015 - 2015
Master of Leadership
South University
2014 - 2014
Master of Business Administration (MBA)
Argosy University Phoenix
2012 - 2014
Bachelor of Applied Science (B.A.Sc.)
South University
Social presence
in
Behavioral profile

DISC profile (public)

S

Steadiness (S)

Steadiness (S) reflects the degree to which a person is likely to focus on cooperation, support and taking everyone along. Those scoring high tend to be consistent and calm.

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