Maya Al-Halbouni in

Maya Al-Halbouni

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Account Manager at CsMena
📍 Amman, Jordan

Maya Al-Halbouni is an experienced Account and Operations Manager in the outsourcing industry, with a background supporting major brands like Samsung, Alibaba, and Careem. She specializes in customer experience, strategic planning, and digital services, leveraging her degree from Jordan University of Science & Technology to drive customer satisfaction and operational excellence.

Colleagues describe Maya as an inspiring leader who fosters a family-like atmosphere at work, enhancing her teams confidence and love for their roles. This people-centric approach is a cornerstone of her management style, focusing on creating positive and motivating environments for her teams to thrive in.

She is adept at developing and training teams, with former trainees citing her ability to make complex jobs interesting and understandable.

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Experience
10 Years
Current Role
Account Manager
Job Level
Middle
Location
Amman, Jordan
Personality Overview

How Maya shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Maya cares about

Customer Experience
She actively posts about the importance of creating positive customer experiences to build goodwill, viewing it as a proactive investment.
Operations Management
Her dual title of Account and Operation Manager highlights her focus on managing quality, training, and both inbound and outbound service operations.
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Career

Work history

9-2025
Account Manager
CsMena
9-2022 - 10-2025
Contact Center Supervisor
Crystel.co
2-2021 - 9-2022
Acting Contact Center Supervisor
Crystel.co
3-2020 - 2-2021
Customer Service Team Lead
Extensya
3-2019 - 2-2021
Quality Assurance Officer
Extensya
In the press

Media appearances

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Education
2010 - 2014
Education details unavailable
Jordan university of science and technology
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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