Mel Schwartz in

Mel Schwartz

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Director of Front Office at InterContinental Indianapolis
📍 Indianapolis, Indiana, United States

Mel is an experienced hospitality leader serving as the Director of Front Office at InterContinental Indianapolis. With a background at Kimpton Hotels and a degree from Indiana University Indianapolis, she specializes in guest services, leadership, and developing positive workplace cultures.

Outside of her professional role, Mel is passionate about connecting with new people, believing every interaction is an opportunity for growth and learning. She shows an interest in local community institutions, such as The Childrens Museum of Indianapolis.

She has a keen interest in analyzing and solving macro workforce issues, like staff shortages, by improving job appeal from within.

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Experience
8 Years
Current Role
Director of Front Office
Job Level
Mid-senior
Location
Indianapolis, Indiana, United States
Personality Overview

How Mel shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Mel cares about

Workplace Culture
Prides herself on developing and refining workplace culture to ensure employee satisfaction and address broader workforce staffing challenges.
Guest Experience
Her career is centered around hospitality and guest services, with experience in front office operations and management at leading hotel brands.
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Career

Work history

9-2024
Director of Front Office
InterContinental Indianapolis
12-2023 - 9-2024
Assistant Director of Front Office
Kimpton Hotels & Restaurants
6-2022 - 12-2023
Guest Services Manager
Kimpton Hotels & Restaurants
1-2021 - 6-2022
Account Manager
Towne Park
7-2020 - 12-2020
Retail Store Manager
Dollar Tree Stores
In the press

Media appearances

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Education
2015 - 2019
Bachelor's degree
Indiana University Indianapolis
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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