Melanie Viau in

Melanie Viau

Director of Customer Service at Balcan Innovations Inc.
📍 Canada

Melanie Viau is the Director of Customer Service for Balcan Innovations, Nelmar, and Plastixx, leading customer support operations across the packaging companies. She has a background in human resources and holds an executive development certificate from McGill University, focusing on building and shaping the future of her support teams.

Demonstrating a strong commitment to community service, Melanie serves as the Vice President on the Board of Directors for L’Ombre-Elle, a non-profit organization providing shelter and support for women and children who are victims of domestic violence.

Unique fact: She is a key board member at a shelter dedicated to helping victims of domestic violence.

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Experience
9 Years
Current Role
Director of Customer Service
Job Level
Mid-senior
Location
Canada
Personality Overview
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Priorities

Topics Melanie cares about

Customer Experience
As Director of Customer Service for three companies, she is focused on shaping the future of customer support and actively hires for her teams.
Community Leadership
Serves as Vice President on the Board of Directors for L’Ombre-Elle, a shelter for women and children facing domestic violence.
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Career

Work history

4-2024
Director of Customer Service
Balcan Innovations Inc.
6-2020
Vice President, Board
L’Ombre-Elle
Plastixx FFS Technologies
6 yrs 8 mos
8-2016 - 9-2017
Human Resources Coordinator
NELMAR Security Packaging Systems Inc.
11-2012 - 6-2016
Human Resources Technician
STAPLES Canada
In the press

Media appearances

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Education
Mini Mba - Executive Development Course & Advanced Management Course
McGill University - Desautels Faculty of Management
2009 - 2011
Baccalauréat
UQAM | Université du Québec à Montréal
Social presence
in

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