Melissa Cody in

Melissa Cody

Commander · DISC type D
Product Development and Training Manager at FirstComm
📍 Gilbertsville, Pennsylvania, United States

Melissa is a learning and development professional with over 20 years of experience specializing in the telecommunications and software industries. She excels at building training programs from the ground up for call centers and sales partners, focusing on SaaS and UCaaS products. She holds certifications as an Adobe Captivate Specialist.

She appears passionate about professional community building and knowledge sharing. Melissa actively engages with technology action groups to connect with peers, share ideas, and exchange expertise, demonstrating a commitment to collaborative growth within her industry.

Unique fact: Melissa holds multiple Fortinet Network Security Expert certifications, an uncommon and valuable skill set for a training professional.

Read the full overview →
Experience
34 Years
Current Role
Product Development and Training Manager
Job Level
Middle
Location
Gilbertsville, Pennsylvania, United States
Personality Overview

How Melissa shows up

Impact-Driven
Decisive
Candid & Clear

More than the product, they care about the effectiveness of the product. They like to act fast and expect others to do the same. They respond well to strong and respectful communication.

Priorities

Topics Melissa cares about

Contact Center Training
Her profile highlights extensive experience as a training manager specializing in quality initiatives and program development for call and contact centers (CCaaS).
UCaaS Partner Enablement
She has a background in creating and rolling out training programs and materials for resellers and indirect sales channel partners in the UCaaS space.
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Career

Work history

12-2019
Product Development and Training Manager
FirstComm
3-2019 - 12-2019
Sr Manager, Customer Experience
2600Hz
7-2018 - 3-2019
Training and Development Manager
2600Hz
4-2018 - 6-2018
Implementation Specialist
CoreDial, LLC
9-2014 - 4-2018
Senior Trainer
CoreDial, LLC
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education

Melissa has no verified education history

Social presence
in
Behavioral profile

DISC profile (public)

D

Dominance (D)

Dominance (D) reflects how goal and task oriented a person is, and their ability to accomplish results irrespective of how demanding the circumstances might be. Those scoring high tend to be motivated by winning, competition, and success.

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