Melissa Hogan in

Melissa Hogan

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Customer Service Manager - Follow-up at Evolution Maintenance, Inc
📍 Mount Juliet, Tennessee, United States

Melissa Hogan is an experienced customer service and administrative professional, currently serving as a Customer Service Manager at Evolution Maintenance, Inc. Her background includes managing service workflows, coordinating billing, and overseeing utility setups for large retailers. She holds a Bachelors degree from Tennessee Technological Universitys College of Business Administration.

Melissa dedicated over a decade to providing full-time support as a family caregiver in Mount Juliet, Tennessee. During this time, she managed complex medical schedules, communicated with healthcare providers, and oversaw all household operations, demonstrating profound commitment and organizational skills.

For eleven years, Melissa put her career on hold to serve as a full-time caregiver for a family member with significant medical needs.

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Experience
21 Years
Current Role
Customer Service Manager - Follow-up
Job Level
Middle
Location
Mount Juliet, Tennessee, United States
Personality Overview

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Communication Style
Decision Approach
Work Preference

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Priorities

Topics Melissa cares about

Service Workflow Management
Her current role involves overseeing the end-to-end commercial maintenance workflow and ensuring timely resolution of service requests for HVAC, plumbing, and handyman services.
Invoice & Billing Accuracy
Spent nearly five years as an Accounting Assistant, managing the entire invoice lifecycle, reviewing service documentation, and resolving billing discrepancies at Evolution Maintenance, Inc.
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Career

Work history

1-2026
Customer Service Manager - Follow-up
Evolution Maintenance, Inc
10-2021 - 1-2026
Accounting Assistant
Evolution Maintenance, Inc
8-2010 - 10-2021
Family Care Provider
Self-employed
6-2005 - 8-2010
Utility Coordinator
Dollar General
In the press

Media appearances

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Education
1996 - 2000
Bachelor's degree
Tennessee Technological University - College of Business Administration
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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