Melissa Serrania in

Melissa Serrania

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IT Team Leader at Jackson Memorial Hospital
📍 Hialeah, Florida, United States

Melissa Serrania is an IT Team Leader at Jackson Health System, with a history of progressively responsible roles including ERP Technical Analyst and Senior System Analyst. She holds a Master of Science and is a Kaseya Certified Administrator, specializing in service desk and VSA administration.

Melissa has strong connections to the South Florida academic community, having earned a degree from and worked at Florida International University. Her interests include local institutions like FIU and Miami Dade College, showing a long-term commitment to the regions educational environment.

She holds dual certifications as a Kaseya Certified Administrator, showcasing specialized expertise in IT systems management platforms.

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Experience
16 Years
Current Role
IT Team Leader
Job Level
Mid-senior
Location
Hialeah, Florida, United States
Personality Overview

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Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Melissa cares about

Healthcare IT Systems
Her entire career has been focused on managing and supporting IT infrastructure within the Jackson Health System, a major healthcare provider.
ERP Solutions
Previously served as an ERP Technical Analyst, indicating direct experience with enterprise resource planning systems in a large-scale environment.
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Career

Work history

5-2022
IT Team Leader
Jackson Memorial Hospital
5-2019 - 5-2022
ERP Technical Analyst 2
Jackson Memorial Hospital
4-2017 - 5-2019
Senior System Analyst 2
Jackson Memorial Hospital
8-2014 - 1-2015
IT Field Analyst
Florida International University - MMS Campus
4-2012 - 8-2014
Field Team Engineer
Florida International University - MMS Campus
In the press

Media appearances

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Education
2013 - 2014
Master of Science (M.S.)
Nova Southeastern University
2010 - 2012
Bachelor of Science (B.S.)
Florida International University
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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