Michael Ferrari in

Michael Ferrari

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Semi Retired at Ferrari Forward Driven
📍 Janesville, Wisconsin, United States

Michael Ferrari is a customer service executive with over 20 years of experience in BPO and new business development. As the former Chief Customer Officer at Avantive Solutions, he was recognized as the Silver Stevie award winner for Customer Service Leader of the Year. He holds a B. S. from Binghamton University.

After a 16-year tenure with Avantive Solutions, Michael recently transitioned into semi-retirement, founding Ferrari Forward Driven. He is exploring new options to utilize his extensive operational, client management, and people development experience in a different capacity, stepping back from the traditional "9-to-5" structure.

He believes that with the right partner, the often-feared transition to a new business partnership can be seamless and reveal unexpected efficiencies.

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Experience
23 Years
Current Role
Semi Retired
Location
Janesville, Wisconsin, United States
Personality Overview

How Michael shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Michael cares about

BPO Value
He is passionate about sharing the unfiltered, unbiased value of partnering with the "right" call center or BPO, based on his extensive insider and outsider experience.
Career Transitions
He recently announced his semi-retirement after 16 years at his company, reflecting on the emotions and long decision process involved in stepping back from the "9-to-5".
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Career

Work history

4-2025
Semi Retired
Ferrari Forward Driven
2-2023 - 5-2025
Chief Customer Officer
Avantive Solutions
1-2021 - 5-2025
SVP Client Success
Avantive Solutions
5-2011 - 1-2021
VP Client Services
Avantive Solutions
3-2008 - 5-2012
Director,Operations
iPacesetters, LLC.
In the press

Media appearances

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Education
Bachelor of Science (B.S.)
Binghamton University
Education details unavailable
Stony Brook University
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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