Michael Goode in

Michael Goode

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Director of IT Operations at Care Design New York
📍 Albany, New York Metropolitan Area, United States

Michael Goode is the Director of IT Operations at Care Design New York, where he leads technology strategy for a 1,200+ person remote organization. He focuses on modernizing IT, security, and service delivery, with a specific interest in AI and Copilot strategies. He holds a Bachelors Degree from The Sage Colleges-Sage College of Albany.

Outside of his technical role, Michael is a reflective leader motivated by his past experiences. He is passionate about using technology for mission-driven work, particularly in the nonprofit sector, to support and empower communities. He recently attended the Microsoft Elevate Global Nonprofit Leaders Summit to further this interest.

His motivation to become a good leader came from his early career experience of working for leaders who were not very good.

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Experience
16 Years
Current Role
Director of IT Operations
Job Level
Mid-senior
Location
Albany, New York Metropolitan Area, United States
Personality Overview

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Communication Style
Decision Approach
Work Preference

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Priorities

Topics Michael cares about

AI in Healthcare
He is the AI & Copilot Strategy Leader for a healthcare-focused nonprofit and has a keen interest in how AI can empower the I/DD community.
Nonprofit Technology
He attended the Microsoft Elevate Global Nonprofit Leaders Summit, focusing on using technology and AI to support meaningful, mission-driven work.
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Career

Work history

7-2021
Director of IT Operations
Care Design New York
4-2019 - 7-2021
Help Desk Manager
Care Design New York
3-2019 - 4-2019
IT Service Delivery Manager
Groff NetWorks
8-2017 - 2-2019
Support Desk Lead, Tier I/II Support
Groff NetWorks
3-2016 - 8-2017
Tier 1 Support
Groff NetWorks
In the press

Media appearances

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Education
Bachelor’s Degree
The Sage Colleges-Sage College of Albany
Associate's Degree
Mildred Elley
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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