Michael Knouse, MBA-TM in

Michael Knouse, MBA-TM

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Senior Avaya Engineer at Midland Credit Management, an Encore Capital Group Company
📍 Melbourne, Florida, United States

Michael is a Senior Avaya Engineer with extensive experience in developing and supporting telecom projects, specializing in Avaya, Nortel/Ericsson, and VoIP solutions. With an MBA-TM from the University of Phoenix, he is recognized for improving organizational efficiency and performance. Colleagues describe him as a committed, hands-on, and strong leader.

A unique fact: Michael was lauded as an expert for his pivotal role in successfully implementing a complex, multi-vendor technological solution at a hospital.

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Experience
13 Years
Current Role
Senior Avaya Engineer
Job Level
Middle
Location
Melbourne, Florida, United States
Personality Overview

How Michael shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Michael cares about

Telecom Infrastructure
His career is built on supporting and maintaining complex telecom environments, including Avaya CM, CMS, VoIP gateways, and SoftSwitch network nodes.
Call Center Solutions
He has direct experience providing 24/7 support for call centers, utilizing Avaya Call Center Management Systems and Quality Recording Monitoring systems.
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Career

Work history

6-2021
Senior Avaya Engineer
Midland Credit Management, an Encore Capital Group Company
1-2019 - 3-2021
Systems Administrator
Life Extension
8-2017 - 10-2018
Senior Telecommunications Engineer
Credit One Bank
7-2016 - 1-2017
Manager VoIP & SoftSwitch Engineering
TelePacific Communications
3-2011 - 12-2015
Manager Network Operations - Switch
Verizon Wireless
In the press

Media appearances

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Education
2005 - 2007
MBA-TM
University of Phoenix
2009 - 2009
PMI Overview
Florida International University
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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