Michael Replogle in

Michael Replogle

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SVP of Contact Center Advisory Services at Site Selection Group, LLC
📍 Broken Arrow, Oklahoma, United States

Michael Replogle is an SVP at Site Selection Group with over 38 years of experience in the contact center industry, having held executive roles at JP Morgan Chase and USAA. He specializes in BPO outsourcing, CX strategy, and AI solutions. Colleagues describe him as a passionate, strategic, and collaborative leader.

Outside of work, Michael is a dedicated family man who enjoys spending time with his children and grandchildren. His personal interests include hunting, traveling, and various outdoor activities. His professional persona is deeply tied to being a father and a mentor to those he leads.

Interesting fact: When encountering a struggling employee, he once turned the situation into a game to help them learn and overcome their frustration.

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Experience
13 Years
Current Role
SVP of Contact Center Advisory Services
Job Level
Leadership
Location
Broken Arrow, Oklahoma, United States
Personality Overview

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Communication Style
Decision Approach
Work Preference

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Priorities

Topics Michael cares about

Contact Center AI
Writes and speaks about implementing AI to boost efficiency and customer satisfaction in contact centers, viewing it as a pivotal technology for the industry's future.
BPO Strategy
His core role involves advising clients on designing and implementing global outsourcing strategies for their contact center and back-office operations, leveraging a network of vetted providers.
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Career

Work history

10-2023
SVP of Contact Center Advisory Services
Site Selection Group, LLC
Senior Vice President
Site Selection Group, LLC
2-2023 - 10-2023
Head of Enterprise Sales
AmplifAI
9-2022 - 2-2023
Head of Strategic Sales
AmplifAI
10-2020 - 9-2022
VP Enterprise Solutions
AmplifAI
In the press

Media appearances

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Education
1982 - 1985
Business Administration
Northeastern State University
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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