Michael Richardson in

Michael Richardson

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Executive General Manager, Customer & Network Services at nbn® Australia
📍 Greater Sydney Area, Australia

Michael is a senior executive with over twenty years of experience leading large-scale operations and customer care for major telecommunications companies, including nbn, Telstra, Sensis, and Orange Mobile. Colleagues describe him as a professional, resilient, and exceptional leader. He holds a Bachelors Degree from The University of Edinburgh and an Advanced Technology Graduate degree from the University of Glasgow.

During his tenure at Telstra, he was responsible for product activations across Consumer, Small Business, and Enterprise for NBN, Mobile, PSTN, and broadband products.

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Experience
32 Years
Current Role
Executive General Manager, Customer & Network Services
Job Level
Senior
Location
Greater Sydney Area, Australia
Personality Overview

How Michael shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Michael cares about

Customer Experience
His current role as Executive GM of Customer & Network Services and past roles at Telstra directly focus on customer activation, assurance, and relationship management.
Operational Performance
A declared specialty, he has a long history of managing large-scale operations and focusing on performance management and process improvement in complex environments.
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Career

Work history

4-2023
Executive General Manager, Customer & Network Services
nbn® Australia
1-2022 - 4-2023
Executive General Manager, Operations Command Centre
nbn® Australia
8-2019 - 12-2021
Executive, Activation and Assurance
Telstra
10-2018 - 8-2019
Executive, Activation Services
Telstra
2-2018 - 10-2018
Director, Customer Connect
Telstra
In the press

Media appearances

Michael Richardson – Executive General Manager, Customer & Network Services – NBN (The Org). Featured in The Org
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Education
1987 - 1991
Bachelor’s Degree
The University of Edinburgh
1992 - 1993
Advanced Technology Graduate
University of Glasgow
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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