Michael Sutherland in

Michael Sutherland

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Manager Applications ServiceNow at Franciscan Health
📍 Kansas City, Missouri, United States

Michael Sutherland is a technology and transformation leader at Franciscan Health, specializing in ServiceNow, intelligent automation, and AI. With a history of managing global teams and delivering enterprise strategies, he has generated over $4. 5M in annual ROI. He holds a ServiceNow IT Leadership Professional Certificate.

Originally pursuing a Bachelor of Fine Arts from the University of Missouri-Kansas City, Michael demonstrates a foundation in creative fields. His recent coursework in product management and program management indicates a commitment to continuous learning and rounding out his business and technology expertise.

Unique fact: Michaels background combines a Bachelor of Fine Arts with deep expertise in AI and enterprise automation.

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Experience
22 Years
Current Role
Manager Applications ServiceNow
Job Level
Middle
Location
Kansas City, Missouri, United States
Personality Overview

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Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Michael cares about

ServiceNow Leadership
As Manager of ServiceNow Applications and holding a related leadership certificate, he is focused on leveraging the platform to drive transformation and operational excellence.
Intelligent Automation
His background includes leading automation teams at Acrisure, with skills in RPA, AI/ML, and Azure OpenAI to deliver measurable business impact and efficiency gains.
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Career

Work history

9-2025
Manager Applications ServiceNow
Franciscan Health
11-2023 - 6-2025
Senior Manager Intelligent Automation
Acrisure
4-2023 - 11-2023
Manager Intelligent Automation
Acrisure
2-2022 - 4-2023
Manager of Architecture, Intelligent Automation
Acrisure
6-2021 - 2-2022
Senior Architect, Intelligent Automation
Acrisure
In the press

Media appearances

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Education
2016 - 2017
Graduate Certificate Global Business
Park University
2014 - 2017
Master's Degree
Park University
2010 - 2014
Bachelor's Degree
Park University
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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