Michelle Tocci in

Michelle Tocci

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Customer Care Manager at The Village Bank
📍 United States

Professional overview including current role context, leadership scope, domain focus, and career trajectory to help you understand background relevance before outreach.

Key behavioral and communication insights including interaction style, decision-making tendencies, and motivation drivers to tailor messaging and personalize conversations.

Business priorities, areas of interest, and practical outreach recommendations that can improve conversion quality for this professional.

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Experience
17 Years
Current Role
Customer Care Manager
Job Level
Middle
Location
United States
Personality Overview

How Michelle shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Michelle cares about

Strategic Priorities
Topic insights and context to help personalize outreach and discovery conversations.
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Career

Work history

9-2022
Customer Care Manager
The Village Bank
1-2012 - 9-2022
Assistant Manager, Customer Care Center
The Village Bank
5-2015
Owner
Thanks! It's Vintage!
8-2004 - 12-2008
Customer Service Representative
ePals Media, Cricket Magazine Group, Cobblestone Publishing
In the press

Media appearances

Media appearances and press coverage highlighting public visibility and thought leadership.
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Education
2013 - 2015
Bachelor’s Degree
Framingham State University
2015
Bachelor of Science (BS)
Framingham State University
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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