Mike Slott in

Mike Slott

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Sr. Program Leader, Community Operations at Uber
📍 New York, New York, United States

Mike Slott is a customer experience leader with over a decade of expertise in operations, program management, and customer satisfaction. He currently serves as a Sr. Program Leader at Uber, having previously led high-impact teams at Anheuser-Busch InBev, DoorDash, and Amazon. He is a graduate of Indiana Universitys Kelley School of Business.

His career is marked by successfully scaling support operations, such as launching and growing a support site in Mexico City for DoorDash from zero to approximately 400 employees.

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Experience
10 Years
Current Role
Sr. Program Leader, Community Operations
Location
New York, New York, United States
Personality Overview

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Communication Style
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Priorities

Topics Mike cares about

Customer Experience
Has over 10 years of experience leading teams focused on the customer journey, satisfaction, and support across major tech and consumer companies.
NPS & Satisfaction
Previously held the title of Director, Customer Satisfaction & NPS at AB InBev, showing direct accountability for these key performance metrics.
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Career

Work history

11-2025
Sr. Program Leader, Community Operations
Uber
1-2025 - 10-2025
Director, Customer Satisfaction & NPS | BEES US
AB InBev
5-2022 - 12-2024
Head of Teammate Success (Support Ops & Strategy)
DoorDash
5-2021 - 6-2022
Senior Manager, Global Support Operations
DoorDash
2-2021 - 4-2021
Sr. Program Leader - US & Canada Earner Account, Payment & Risk Support
Uber
In the press

Media appearances

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Education
Bachelors of Science
Indiana University - Kelley School of Business
International Business
Danish Institute for Study Abroad
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

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