Mike Yousef in

Mike Yousef

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Sales Director, AI Agents, Automation, & Conversational AI at SoundHound AI
📍 Greater Boston, United States

Mike is a Sales Director at SoundHound AI, specializing in modernizing contact centers with conversational AI and automation. His career, including senior roles at Five9 and Oracle, demonstrates a consistent focus on enhancing customer experience through technology. He holds a certification in Action Selling.

He is currently focused on the application of Agentic AI within the banking and financial services sectors, actively promoting its use cases at industry events.

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Experience
17 Years
Current Role
Sales Director, AI Agents, Automation, & Conversational AI
Job Level
Mid-senior
Location
Greater Boston, United States
Personality Overview

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Communication Style
Decision Approach
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Priorities

Topics Mike cares about

AI in Banking
His recent professional activity is heavily focused on promoting Agentic AI for the financial services industry, specifically around the Money20/20 conference.
Contact Center Modernization
His entire career is dedicated to helping companies transform their customer service centers using cloud solutions, AI, and automation.
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Career

Work history

6-2025
Sales Director, AI Agents, Automation, & Conversational AI
SoundHound AI
10-2020 - 6-2025
Enterprise Sales Director
Five9
10-2018 - 10-2020
Account Executive
Kustomer
2-2017 - 7-2018
Application Sales Manager - CX Service Cloud (Enterprise)
Oracle
6-2014 - 2-2017
Application Sales Manager - CX Cloud
Oracle
In the press

Media appearances

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Education

Mike has no verified education history

Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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