Milena Zapata Montes in

Milena Zapata Montes

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Directora Pasivo Pibank at Pibank Colombia
📍 Colombia

Milena Zapata Montes is the Director of Liabilities at Pibank, with a deep background in the banking sector. Her career includes leadership roles in customer experience at Banco Pichincha and managing both physical and digital channels at BBVA. She holds a degree in Foreign Trade and is a certified Quality Auditor.

She is passionate about building and celebrating her team, frequently highlighting their successes and the positive culture at her workplace. Her posts often emphasize passion, commitment, and the importance of a great team.

Her career path showcases a unique transition from leading customer experience divisions to directing the liability products side of the bank.

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Current Role
Directora Pasivo Pibank
Location
Colombia
Personality Overview

How Milena shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Milena cares about

Team Leadership
Frequently posts celebrating her "mejor equipo, " highlighting a passion for teamwork, motivation, and a positive work environment.
Customer Experience
Has a strong professional background with senior roles as Director and Manager of Customer Experience at Banco Pichincha, making it a core expertise.
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Career

Work history

10-2024
Directora Pasivo Pibank
Pibank Colombia
6-2023 - 11-2024
Director de experiencia del cliente
Banco Pichincha Colombia
9-2022 - 6-2023
Gerente Experiencia de Cliente
Banco Pichincha Colombia
10-2020 - 9-2022
Gerente Contact Center
BBVA en Colombia
3-2017 - 10-2020
Jefe Canales Físicos y Digitales
BBVA en Colombia
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
2000 - 2006
Comercio Exterior
Universidad Santo Tomás
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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