Miles McKernan
Activist · DISC type CdWith over 25 years of experience, Miles leads Customer Excellence for ServiceNows North American financial services sector, including banking and insurance. He helps clients achieve operational excellence by leveraging the ServiceNow platform and its AI capabilities. He holds a BSc from The University of Manchester and an Investment Operations Qualification.
Outside of his core responsibilities, Miles is committed to personal growth and leadership development. He recently completed an intensive 15-week Cornell University program on Executive Presence, deliberately stepping out of his comfort zone to refine his public speaking skills through peer and expert feedback.
In a previous role, he grew his customer success team from 6 to over 70 professionals in just 18 months.
Read the full overview →How Miles shows up
They respond well to confident salespeople. They can be nudged to make faster decisions by offering what they value. They care equally about the product and its potential impact.
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Calculativeness (C)
Calculativeness (C) reflects the degree to which a person is likely to be cautious, systematic and analytical. Those scoring high tend to emphasise quality and accuracy.
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