Mithun Shetty in

Mithun Shetty

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Head - Customer Experience & Community at Athlos Activewear
📍 Mumbai, Maharashtra, India

Mithun is the Head of Customer Experience & Community at Athlos Activewear, specializing in building and scaling community functions from the ground up. With a background in IT services and experience at high-growth startups like CoinDCX and 91springboard, people describe him as driven, passionate, and collaborative.

An avid outdoors enthusiast, Mithun grew up playing sports and exploring trails, a passion he integrates into his work by promoting active lifestyles. He has launched a multi-city run club to bring people together around shared experiences. He also identifies as an avid reader, writer, and traveler.

He once organized CUAsia2019, described as the worlds best coworking conference, raising significant funding and managing the event end-to-end.

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Experience
15 Years
Current Role
Head - Customer Experience & Community
Location
Mumbai, Maharashtra, India
Personality Overview

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Communication Style
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Priorities

Topics Mithun cares about

Community Building
Built community functions from scratch at 91springboard and CoinDCX, focusing on user-led brand advocacy, structured engagement, and member retention.
Customer Experience
Currently leads the CX charter at Athlos Activewear. He has a history of improving CSAT and NPS scores through structured process thinking and a user-first mindset.
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Career

Work history

5-2023
Head - Customer Experience & Community
Athlos Activewear
10-2021 - 3-2023
Director - Community
CoinDCX
6-2020 - 10-2021
Community Lead
CoinDCX
10-2017 - 4-2020
Head of Community Building & Member Experience
91springboard
6-2016 - 11-2017
Community Orchestrator
91springboard
In the press

Media appearances

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Education
2021 - 2021
Product & Growth
GrowthX®
7-2005 - 10-2010
Bachelor of Engineering - BE
N M A M Institute of Technology, NITTE
2005 - 2009
B.E Computer Science and engineering
NMAMIT,NITTE
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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