Mitul Shah in

Mitul Shah

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Head - Tools & Automation at Mindsprint
📍 Pune Division, Maharashtra, India

Mitul Shah is a technology leader with over 26 years of experience, specializing in product development, IT service delivery, and enterprise automation. As Head of ServiceNow Platform Engineering at Mindsprin, he focuses on AI transformation, cloud strategy, and observability. He holds an Executive MBA and is a Microsoft Certified Azure Administrator.

He demonstrates a strong commitment to continuous learning in emerging technologies. This is evidenced by his recent "AI Tools Workshop" certification and his attendance at conferences focused on observability and the latest advancements in agentic AI frameworks and applications.

Unique Fact: He has deep expertise in designing and implementing frameworks for software development, testing, and release management using Agile and DevOps models.

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Experience
26 Years
Current Role
Head - Tools & Automation
Location
Pune Division, Maharashtra, India
Personality Overview

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Communication Style
Decision Approach
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Priorities

Topics Mitul cares about

AI-driven Observability
He recently attended the Dynatrace Innovate Roadshow, showing a keen interest in leveraging AI to translate vast amounts of data into actionable business insights and resilience.
Agentic AI
His planned attendance at the Agentic AI Conference highlights a focus on the practical application of cutting-edge agentic frameworks, retrieval systems, and observability.
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Career

Work history

1-2021
Head - Tools & Automation
Mindsprint
7-2018 - 1-2021
AVP | Principal Architect - Infrastructure Services, Cloud, Digital, AI & Automation
Mphasis
5-2014 - 7-2018
Group Manager - Product Engineering (Infrastructure Services)
Mphasis
10-2012 - 5-2014
Manager-Product Development
BMC Software
1-2010 - 10-2012
Assoc Manager - Product Development
BMC Software
In the press

Media appearances

Mindsprint optimizes service delivery with a unified platform. Featured in ServiceNow (case study PDF)
See now
Education
2011 - 2013
Master of Science (MS)
Sikkim Manipal University, Gangtok
2008 - 2010
Executive MBA
SYMBIOSIS INTERNATIONAL UNIVERSITY
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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