Mohammed Ibrahim in

Mohammed Ibrahim

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Senior Manager at PwC Acceleration Center India
📍 Chennai, Tamil Nadu, India

Mohammed Ibrahim is a Cloud Contact Centre Architect with over 19 years of experience in IT and telecommunications. He specializes in designing CCaaS solutions with Genesys, Amazon Connect, and Cisco, focusing on cloud adoption and omnichannel customer experience. He is a certified Professional Scrum Product Owner with a degree from The New College - Chennai.

He previously led the end-to-end product ownership of a cloud-based contact center solution tailored specifically for global airline operations.

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Experience
17 Years
Current Role
Senior Manager
Job Level
Middle
Location
Chennai, Tamil Nadu, India
Personality Overview

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Communication Style
Decision Approach
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Priorities

Topics Mohammed cares about

Cloud Contact Centers
Has deep expertise in designing and architecting CCaaS product suites, including Genesys CX, Cisco Webex, and Amazon Connect for various verticals.
Omnichannel CX
Focuses on enhancing customer engagement and operational efficiency by creating seamless experiences across multiple digital and voice platforms.
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Career

Work history

10-2025
Senior Manager
PwC Acceleration Center India
10-2024 - 10-2025
CCaaS Architect
Tata Consultancy Services
2-2024 - 9-2024
Solution Manager
Global Business Solutions Co. Ltd. (GBS)
7-2023 - 2-2024
Deputy General Manager
Tata Communications
3-2021 - 7-2023
Senior Manager - Solutions Engineering
Tata Communications
In the press

Media appearances

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Education
2000 - 2003
BCS
The New College - Chennai
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

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