Mohammed Idris Ali

Critic
DISC Type : C

Global IT Major Incident Manager at Carrier India

Hyderabad, Telangana, India

Overview

Mohammed Idris Ali is a PMP-certified IT Service Management professional with extensive experience at Carrier, Capgemini, and IBM. He specializes in Major Incident, Problem, and Change Management, leveraging an MBA and a BSc in Information Technology to improve business processes and service delivery.

He holds both a PMP certification and an MBA, showcasing a strong combination of project management and business strategy expertise.

Personality Overview

Precise

Negotiator

Information Seeker

They like to take decisions independently and do not seek others' support often.  They prefer to analyze logically and value objective facts over emotions. They don’t appreciate bells and whistles unless backed by data.

Topics They Care About

Major Incident Management
His entire career, from IBM to Carrier, has been focused on leading and managing major IT incidents, as highlighted in his professional title and skills.
ITSM Frameworks
Repeatedly lists ITIL certification and skills in Change, Problem, and Incident Management, indicating a deep focus on structured IT service processes.
Business Process Improvement
His introduction highlights a specific skill in improving business processes within the IT services industry.

Media Appearances

Mohammed has no verified media appearances

Work History

3-2020 - 11-2024
Global IT Major Incident Manager at Carrier India
3-2015 - 9-2019
Service Management Lead at Capgemini India Private Limited, Hyderabad
3-2015 - 9-2019
Service Mgmnt Lead -Change Management, Incident Management, Problen Management, TPnS Management at Capgemini India Private Limited, Hyderabad
4-2007 - 3-2015
ITSM - Incident, Problem & Change Manager at IBM India Private Limited
1-2006 - 11-2024
Immediate Joiner for - Major Incident Manager / IT Change Manager / Project Manager at None

Education

2000 - 2003
BSc - Bachelor of Science from Manipal Academy of Higher Education, Manipal
Master of Business Administration (MBA) from Sikkim Manipal University

More Information

Social Presence :

Prographics :

Exp : 18 Location : Hyderabad, Telangana, India Job Level : N/A Designation : Global IT Major Incident Manager at Carrier India
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Insights For Selling To Mohammed Idris

During A Call Or A Meeting

DO's

  • Use phrases like ‘expect X% improvement’, ‘data clearly shows’ etc.
  • Be ready to answer many clarity-seeking questions and requests for information
  • Be ready for penetrating questions and critical examination of your pitch

DONT's

  • Don’t rush them till they have clearly gotten all the necessary information
  • Don’t try too hard to build a relationship with them
  • Don't give superficial answers, they are easily rattled by them

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Mohammed Idris is

  • Proof of ROI, low pricing and objective proof points are the important factors for them.
  • Will you ever get a clear answer from Mohammed Idris

  • They do not mind saying no if they believe that it is the right decision.

Insights For Deal Planning

    How fast (or slow) will Mohammed Idris move?

  • They are neither the fastest nor the slowest decision makers, they are somewhere in the middle.
  • Can Mohammed Idris take some risk or not?

  • They can bear some risk if their analysis backs the decision.

You And Mohammed Idris

Personality Compatibility


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