Mohammed Idris Ali in

Mohammed Idris Ali

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Global IT Major Incident Manager at Carrier India
📍 Hyderabad, Telangana, India

Mohammed Idris Ali is a PMP-certified IT Service Management professional with extensive experience at Carrier, Capgemini, and IBM. He specializes in Major Incident, Problem, and Change Management, leveraging an MBA and a BSc in Information Technology to improve business processes and service delivery.

He holds both a PMP certification and an MBA, showcasing a strong combination of project management and business strategy expertise.

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Experience
18 Years
Current Role
Global IT Major Incident Manager
Location
Hyderabad, Telangana, India
Personality Overview

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Decision Approach
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Priorities

Topics Mohammed cares about

Major Incident Management
His entire career, from IBM to Carrier, has been focused on leading and managing major IT incidents, as highlighted in his professional title and skills.
ITSM Frameworks
Repeatedly lists ITIL certification and skills in Change, Problem, and Incident Management, indicating a deep focus on structured IT service processes.
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Career

Work history

3-2020 - 11-2024
Global IT Major Incident Manager
Carrier India
3-2015 - 9-2019
Service Management Lead
Capgemini India Private Limited, Hyderabad
3-2015 - 9-2019
Service Mgmnt Lead -Change Management, Incident Management, Problen Management, TPnS Management
Capgemini India Private Limited, Hyderabad
4-2007 - 3-2015
ITSM - Incident, Problem & Change Manager
IBM India Private Limited
1-2006 - 11-2024
Immediate Joiner for - Major Incident Manager / IT Change Manager / Project Manager
None
In the press

Media appearances

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Education
2000 - 2003
BSc - Bachelor of Science
Manipal Academy of Higher Education, Manipal
Master of Business Administration (MBA)
Sikkim Manipal University
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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