Nalini Fernandez in

Nalini Fernandez

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Head of Banker and Broker Experience, Business & Private Bank at ANZ
📍 Greater Melbourne Area, Australia

Nalini Fernandez is a senior strategy and transformation leader at ANZ with over 20 years of experience. She specializes in developing business strategies and leading transformation programs to meet customer needs and enhance business value. Nalini holds both a Bachelors and Masters of Commerce from the University of Auckland.

Outside of her core responsibilities, Nalini is passionate about leadership development and empowering women in business. She recently participated in a course with Chief Executive Women (CEW), where she connected with and learned from other inspirational female leaders.

She is currently leading the launch of a new agentic AI-powered CRM platform at ANZ.

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Experience
24 Years
Current Role
Head of Banker and Broker Experience, Business & Private Bank
Job Level
Mid-senior
Location
Greater Melbourne Area, Australia
Personality Overview

How Nalini shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Nalini cares about

Agentic AI
Expressed excitement about leading the launch of a new agentic AI-powered CRM to enhance banker experience and customer outcomes.
Customer-Centric Design
Her work focuses on a deep understanding of customer needs and embedding a customer-centric service-design approach in new digital solutions.
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Career

Work history

6-2025
Head of Banker and Broker Experience, Business & Private Bank
ANZ
10-2023 - 6-2025
CRM Proposition and Delivery Program Lead
ANZ
9-2019 - 11-2023
Transformation Lead, Commercial Banking
ANZ
2-2018 - 8-2019
Strategy and Performance Lead, Savings and Investment Products
ANZ
7-2016 - 1-2018
Senior Manager Customer Strategy, Deposit and Payments
ANZ
In the press

Media appearances

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Education
1998 - 2000
Masters of Commerce
University of Auckland
1995 - 1997
Bachelor of Commerce
University of Auckland
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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