Nancy-Ellen Martin in

Nancy-Ellen Martin

Visionary · DISC type Ds
Director of Customer Service at thredUP
📍 Florence, Arizona, United States

Nancy-Ellen Martin is a customer service executive with over 30 years of experience at companies like thredUP and Amazon. She is a Scrum Master Certified (SMC) leader focused on DEI, culture building, and operational efficiency. Colleagues describe her as adaptable, personable, and knowledgeable.

Beyond her corporate career, Nancy-Ellen is a creative writer and recently launched her own book series. The series is primarily aimed at middle schoolers and young adults, fulfilling a long-held personal goal to become a published author.

She managed the second-ever Amazon Prime Day in 2016, a massive global sales event.

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Experience
23 Years
Current Role
Director of Customer Service
Location
Florence, Arizona, United States
Personality Overview

How Nancy-Ellen shows up

Fast But Thoughtful
Direct & Assertive
Goal-Oriented

They might take some time to make their mind up but once they do, they don't change it easily. They exhibit a rare combination of being result-oriented but patient at the same time. They are very professional in their approach and can weigh multiple perspectives together.

Priorities

Topics Nancy-Ellen cares about

Customer Experience
As Director of Customer Service, she advocates for shifting from a transactional to a relationship-focused mindset to improve customer engagement and loyalty.
Inclusive Leadership
She has spearheaded organizational changes to hiring practices to ensure a more diverse candidate pool and focuses on creating inclusive work environments.
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Career

Work history

1-2024 - 4-2026
Director of Customer Service
thredUP
3-2022 - 7-2023
Vice President of Customer Success
Jane.com
10-2019 - 3-2022
Senior Program Manager
Amazon
12-2018 - 3-2022
Senior Product Manager
Amazon
10-2016 - 3-2022
Global Program Manager-Operations
Amazon
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
8-1990 - 12-1994
Communication and Media Studies
North Carolina State University
Social presence
in
Behavioral profile

DISC profile (public)

D

Dominance (D)

Dominance (D) reflects how goal and task oriented a person is, and their ability to accomplish results irrespective of how demanding the circumstances might be. Those scoring high tend to be motivated by winning, competition, and success.

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