Nancy-Ellen Martin in

Nancy-Ellen Martin

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Director of Customer Service at thredUP
📍 Florence, Arizona, United States

Nancy-Ellen Martin is a customer service executive with over 30 years of experience at companies like thredUP and Amazon. She is a Scrum Master Certified (SMC) leader focused on DEI, culture building, and operational efficiency. Colleagues describe her as adaptable, personable, and knowledgeable.

Beyond her corporate career, Nancy-Ellen is a creative writer and recently launched her own book series. The series is primarily aimed at middle schoolers and young adults, fulfilling a long-held personal goal to become a published author.

She managed the second-ever Amazon Prime Day in 2016, a massive global sales event.

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Experience
23 Years
Current Role
Director of Customer Service
Location
Florence, Arizona, United States
Personality Overview

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Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Nancy-Ellen cares about

Customer Experience
As Director of Customer Service, she advocates for shifting from a transactional to a relationship-focused mindset to improve customer engagement and loyalty.
Inclusive Leadership
She has spearheaded organizational changes to hiring practices to ensure a more diverse candidate pool and focuses on creating inclusive work environments.
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Career

Work history

1-2024 - 4-2026
Director of Customer Service
thredUP
3-2022 - 7-2023
Vice President of Customer Success
Jane.com
10-2019 - 3-2022
Senior Program Manager
Amazon
12-2018 - 3-2022
Senior Product Manager
Amazon
10-2016 - 3-2022
Global Program Manager-Operations
Amazon
In the press

Media appearances

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Education
8-1990 - 12-1994
Communication and Media Studies
North Carolina State University
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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