Nelson Rodriguez

Judge
DISC Type : Dc

Sr. Solutions Delivery Consultant - Contact Center at Nextiva

Miami, Florida, United States

Overview

Nelson is a technology leader with over 20 years of experience driving cloud communications, VoIP, and contact center modernization for enterprise clients. A graduate of Florida International University, he specializes in solution design and CRM integration. Colleagues describe him as professional, efficient, and highly knowledgeable.

Outside of his professional life, Nelson shows support for his local NHL team, the Florida Panthers. His shared content suggests an appreciation for patriotic values, including celebrating national holidays and expressing gratitude for military veterans.

He was recognized as a "BEST Technology Innovator" by the Builders Association of South Florida.

Personality Overview

Quality Focused

Objective Thinker

Generally Skeptic

They are less concerned about the product and more about its potential impact.  They put a lot of effort into ensuring personal success. They prefer to move quickly, and expect the same from others.

Topics They Care About

Contact Center Modernization
He specializes in designing and delivering cloud-based contact center solutions, focusing on improving customer experience and operational efficiency.
Solving Business Problems
He has stated that his greatest professional satisfaction comes from solving a business problem, valuing it as a key personal motivator.
CRM & API Integration
Has deep experience integrating communication platforms like RingCentral and Nextiva with CRMs such as MS Dynamics and HubSpot using REST/SOAP APIs.

Media Appearances

Nelson has no verified media appearances

Work History

2024
Sr. Solutions Delivery Consultant - Contact Center at Nextiva
2011 - 2024
Solution Architect - Customer Success Manager at CT Solutions
2004 - 2011
Director of Operations at Eminent Telecom Solutions
2001 - 2004
Service Manager at Milner Voice & Data
1999 - 2001
Sales Engineer at North American Telecommunications

Education

2001 - 2003
Bachelor of Business Administration (B.B.A.) from Florida International University
Associate of Arts (A.A.) from Miami Dade College

More Information

Social Presence :

Prographics :

Exp : 35 Location : Miami, Florida, United States Job Level : Senior Designation : Sr. Solutions Delivery Consultant - Contact Center at Nextiva
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Insights For Selling To Nelson

During A Call Or A Meeting

DO's

  • When negotiating terms, help them build an impression that they are the ones calling the shots
  • Help them weigh the risks by sharing objective proof points without becoming too analytical
  • Objectively showcase the impact that your product creates

DONT's

  • Don’t take too much time in sending them information if they ask for any
  • Do not spend too much time focusing on product tech or features
  • Don’t be in a rush to invite them for a social meet and greet

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Nelson is

  • Confidence in impact is paramount to them, followed by a sense of achievement and ROI.
  • Will you ever get a clear answer from Nelson

  • If they are not convinced, they will have no hesitation in telling you the same.

Insights For Deal Planning

    How fast (or slow) will Nelson move?

  • If convinced, they can reach decisions quite fast.
  • Can Nelson take some risk or not?

  • They do not shy away from taking risks, but can be quite binary about them.

You And Nelson

Personality Compatibility


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