Nicki Greer in

Nicki Greer

Questioner · DISC type c
Customer Success Manager II at Smarsh
📍 Portland, Oregon, United States

Nicki Greer is a dedicated Customer Success Manager at Smarsh, having grown with the company through four distinct roles. Her expertise is underscored by five professional certifications in Smarshs archival and discovery platforms. Before Smarsh, she managed and implemented the Slate CRM at Warner Pacific University.

Nicki shows a strong interest in staying informed on current affairs and business trends, following publications like The New York Times and the Harvard Business Review. Her focus on growth is also reflected by her interest in the Institute for Professional Development.

She holds five distinct Smarsh certifications, including Archive Supervision, Discovery, and Web Archive Professional.

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Experience
15 Years
Current Role
Customer Success Manager II
Job Level
Middle
Location
Portland, Oregon, United States
Personality Overview

How Nicki shows up

Price-Sensitive
Not Easily Convinced
Cautious & Analytical

They generally do not appreciate an overfriendly approach and prefer to stay to-the-point. While they don't hesitate to ask questions, they are generally risk-averse and tend to be late adopters. They prefer to do thorough analysis of any situation.

Priorities

Topics Nicki cares about

Customer Success
Demonstrated a clear career progression entirely within the customer success field at Smarsh, advancing from a representative to a manager.
Digital Compliance
Holds multiple certifications in Smarsh's archival, supervision, and discovery platforms, indicating deep knowledge of digital compliance and governance.
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Career

Work history

1-2024
Customer Success Manager II
Smarsh
3-2023 - 1-2024
Customer Success Manager
Smarsh
5-2022 - 3-2023
Associate Customer Success Manager
Smarsh
7-2021 - 5-2022
Customer Success Specialist
Smarsh
2-2021 - 7-2021
Customer Success Representative
Smarsh
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
2008 - 2012
Bachelor's Degree
Warner Pacific University
2004 - 2008
High School
Morton High School
Social presence
in
Behavioral profile

DISC profile (public)

c

Calculativeness (C)

Calculativeness (C) reflects the degree to which a person is likely to be cautious, systematic and analytical. Those scoring high tend to emphasise quality and accuracy.

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