Nicole Lavin Cornejo in

Nicole Lavin Cornejo

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Gerente de Clientes y Segmentos at IntegraMédica, parte de Bupa
📍 Chile

Nicole is an industrial civil engineer with 19 years of experience leading customer management across the telecom, banking, insurance, and health industries. She specializes in strategic change focused on customer-centric culture and digital transformation, holding a certification in Experience and Service Design from Universidad Adolfo Ibáñez.

While at CruzBlanca, her teams efforts led to winning the national award for "Best Health Insurance in Service Experience 2019" from Praxis Xperience.

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Experience
26 Years
Current Role
Gerente de Clientes y Segmentos
Location
Chile
Personality Overview

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Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Nicole cares about

Customer Experience Strategy
Her career is dedicated to improving customer service, evidenced by boosting NPS scores and implementing client-centric models to enhance loyalty.
Digital Transformation
Focuses on incorporating digital tools and omnichannel solutions to optimize processes and improve the customer journey across various channels.
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Career

Work history

2-2019
Gerente de Clientes y Segmentos
IntegraMédica, parte de Bupa
1-2013 - 2-2019
Subgerente de Clientes y Canales Digitales
CruzBlanca, parte de Bupa
8-2010 - 12-2012
Gerente de Servicio al Cliente
BNamericas
11-2006 - 5-2010
Gerente de Servicio al Cliente
DIRECTV
3-2000 - 10-2006
SubGerente de Servicio al Cliente
BancoEstado
In the press

Media appearances

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Education
2017 - 2017
Certificacion en Diseno de Experiencias y Servicios
Universidad Adolfo Ibáñez
2004 - 2004
Diplomado
Universidad Adolfo Ibáñez
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

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