Nicole O'Connor, GAICD in

Nicole O'Connor, GAICD

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National Director of Utilities and Resources at ServiceNow
📍 Perth, Western Australia, Australia

Nicole OConnor is the National Director for heavy industries at ServiceNow Australia, with over 25 years of experience in digital transformation. She specializes in leveraging AI-powered workflows to solve complex operational challenges for the mining, utilities, and engineering sectors. Colleagues describe her as energetic, intelligent, and solutions-focused.

Originally from Ireland, Nicole is passionate about advancing workplace diversity and using technology for social impact. She is a strong advocate for Indigenous reconciliation and has previously been involved in social programs promoting STEM to young people. She is a GAICD-qualified board member for NFP and publicly-listed organizations.

She serves as the Executive Sponsor for ServiceNows Reconciliation Action Plan, demonstrating her commitment to inclusivity.

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Experience
22 Years
Current Role
National Director of Utilities and Resources
Job Level
Mid-senior
Location
Perth, Western Australia, Australia
Personality Overview

How Nicole shows up

Communication Style
Decision Approach
Work Preference

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Priorities

Topics Nicole cares about

Heavy Industry Transformation
Leads initiatives at ServiceNow to help Australia's heavy asset industries like mining and utilities transform their operations through digital workflows and AI.
AI in Operations
Focuses on integrating AI into core workflows to automate processes, enhance decision-making, reduce operational costs, and improve safety.
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Career

Work history

1-2025
National Director of Utilities and Resources
ServiceNow
8-2023 - 1-2025
Regional State Manager WA/SA/TAS/NT
ServiceNow
1-2022 - 6-2023
Head of Public Sector WA and SA
Amazon Web Services (AWS)
4-2021 - 3-2023
Non Executive Director
RemSense Technologies Limited
2018 - 2022
Director of Research Services and Systems
Curtin University
In the press

Media appearances

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Education
2020 - 2020
GAICD
Australian Institute of Company Directors
Master of Arts - MA
University College Cork
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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